Frequently Asked Questions
Everything you need to know about Ichiban Mart's premium beauty products and services.
Are your beauty products 100% authentic?
Absolutely. At Ichiban Mart, we source all our skincare and cosmetics directly from authorized distributors and the original manufacturers to ensure every item is 100% genuine.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy for opened skincare items?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer samples with every purchase?
Yes! We love letting our customers try new things. Every order includes 2-3 complimentary beauty samples selected based on your purchase history and current trends.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I check the expiration date of my products?
Most of our products feature a Period After Opening (PAO) symbol, which looks like an open jar with a number and the letter 'M' (e.g., 12M). This indicates how many months the product remains effective after opening.